不用 FAQ – GOALSEN

不用 FAQ

What is your return policy?

  • Any products purchased from this website can be returned or exchanged for a full refund within 30 days of purchase. Please see our Return Policy for more information. Shipping fees are not refundable except in cases of fulfilment errors or damaged product. When returning shipments, please keep your tracking number as lost return shipments are not the responsibly of GOALSEN.

Will I have to pay taxes?

  • All orders are shipped from one of our international warehouses which are located in the U.S., and China. If you live in a country other than the U.S., European Union and China you will most likely pay taxes. Tax rates vary by country and you will need to check with the customs department in your country to determine what will be charged. Because GOALSEN has warehouses located in these areas we are required to charge taxes and pay to the local government in certain situations. GOALSEN will charge taxes to customers located in the following areas - United States. Our U.S. warehouse is located in Utah which requires us to charge sales tax on all orders shipped to a Utah address. European Union: We charge a 20% VAT (Value Added Tax) on all orders shipped to the European Union. Why does GOALSEN charge VAT? One of our warehouse locations is in the United Kingdom (London area). Any order made on Goalsen.com with a shipping address in or near the European Union is shipped from this U.K. warehouse. E.U. law requires GOALSEN charge VAT (Value Added Tax) on orders that are shipped anywhere in the European Union. Because GOALSEN has a physical location in the U.K., we charge the 20% U.K. VAT rate. Because our sales to other E.U. countries are below a certain monthly threshold, we do not charge separate VAT rates for other countries because we do not have to pay VAT in those countries.

How much will I be charged for shipping?

  • Your order will ship from one our three global warehouse which are located in the United States (Utah), the EU (Amsterdam) and China (Shenzen). Your shipping rates are determined based on the location of the warehouse and the destination.

 

  • To see actual shipping rate, add products to your shopping cart and add your address. Before your payment is processed you will be able to see actual shipping rates.

How do I change/cancel my order?

  • We understand that mistakes can happen with orders and changes sometimes need to be made. Please make sure to double check your information before submitting an order. Unfortunately, we can’t guarantee that we are able to catch orders before they are released to our carriers, and incorrect or missing address information can result in a failed delivery. Please email us or hit our live chat button if you notice any errors will your details.

When will my order ship and how long until I receive it?

  • All orders will take up to two business days for our warehouse to process and fulfil orders. Most international orders can take between 10-20 business days and will have to pass through customs before delivery. We put our best efforts into meeting delivery times, but customs can add additional time and delays to our orders as well as impose import fees.
  • For stateside shipments, ground shipping typically takes 4-7 business days.